FleetCustody support
Get the vehicle record moving again.
Start with the quick checks below. For account, fleet-data, or rollout help, email us with your company name and the vehicle unit number.
Contact support
Email hello@fleetcustody.com with your company, unit number, what you expected, and what happened.
Response times depend on your organization's service agreement.
QR code will not scan
- Clean the hanger and improve the lighting.
- Hold the full QR square inside the camera frame.
- Try the iPhone Camera app or secure web link.
- Ask an administrator to confirm the QR is active and assigned to the correct vehicle.
Location was not captured
- Allow precise location when prompted.
- On iPhone, check Settings, Privacy & Security, Location Services.
- Move outside if the phone cannot get a reliable position.
- You can still select the operational location; the record will show that no GPS stamp was captured.
Mileage is rejected
- Enter the whole-number odometer shown on the vehicle.
- Return mileage cannot be lower than checkout mileage.
- If the saved odometer is wrong, stop and ask an administrator to review the vehicle record.
Wrong vehicle or status
Do not continue a handoff for the wrong unit. Note the unit number and QR label, then ask an administrator to verify assignment, custody status, and any active transaction.
Report an issue
During return, select the issue category, describe what you observed, and add a clear photo if requested. For an immediate safety concern, follow your company's safety and maintenance procedure before moving the vehicle.
Employee access
The iPhone app is planned for TestFlight and App Store distribution. Permanent QR links retain a secure web fallback. Administrator access remains in the web dashboard.
Useful links
Open the interactive demo
Open admin sign in
Read the privacy notice