Terms of service / Updated August 28, 2026
Built for responsible, authorized fleet use.
These terms explain the practical rules for using FleetCustody. A signed order form, subscription agreement, or customer-specific service agreement controls when it conflicts with this public baseline.
Access follows the organization and assigned user role.
Keep the assigned QR with the correct company vehicle.
Administrators review employee-uploaded files.
Agreement and order of precedence
By accessing FleetCustody as an organization administrator or authorized workplace user, you agree to use the service consistently with these terms and your organization's applicable instructions.
A signed order form, negotiated agreement, data-processing terms, or other written customer agreement controls if it conflicts with this public page.
Authorized organizations and users
FleetCustody is intended for business organizations and the administrators, employees, contractors, or drivers they authorize. Users may access only their assigned organization and the vehicle workflows they are permitted to use.
Administrator accounts and security
Each organization is responsible for approving administrators, assigning suitable roles, keeping account information current, protecting login credentials, and promptly removing access that is no longer appropriate.
Users must notify their organization or FleetCustody of suspected compromised credentials, unauthorized access, or misuse of a vehicle QR code.
Customer fleet and workforce responsibilities
The customer is responsible for the accuracy of imported fleet information, operating locations, vehicle assignments, employee authorization, applicable workplace notices, user training, devices, connectivity, and any customer instructions governing handoffs or recordkeeping.
Vehicle QR codes and mirror hangers
Each QR code is assigned to a specific vehicle record. The customer must keep the correct hanger with the correct vehicle and should not intentionally copy, transfer, or publish a QR code outside its authorized operational purpose.
Lost, stolen, damaged, incorrect, or exposed hangers should be reported promptly so an authorized administrator can review the vehicle and replace or disable the assigned code.
Checkout, return, and mileage accuracy
Drivers should confirm the vehicle identity and enter accurate location, identity, odometer, and condition information. Return mileage must not be lower than the applicable checkout reading.
A custody record reflects submitted information and available device signals; it does not independently confirm a vehicle's exact physical position, condition, legal registration, or mechanical safety.
Location permission and workforce notices
FleetCustody Core may request a one-time phone GPS stamp when checkout or return is submitted. Phone location permission can be declined, and the selected yard, site, facility, or other location can still be recorded. Core does not request continuous or background phone location.
FleetCustody Live can collect continuous or periodic GPS and supported telematics from equipment installed in customer-enrolled vehicles. Customers control which vehicles are enrolled and are responsible for installation authorization, workforce notices, employee permissions, contractual commitments, and other legal requirements that apply to their use of location and telematics data.
Vehicle files and administrator approval
Users may submit relevant service records, maintenance requests, warnings, damage photos, registration, insurance documents, or other authorized vehicle information. Employee submissions are pending until a company administrator approves or rejects them; administrator submissions may become available immediately.
Users must not upload malicious files, unrelated sensitive information, content they are not authorized to share, or material that violates law or another person's rights.
Customer information and ownership
Customer organizations retain their rights in their fleet information, custody history, and uploaded vehicle documents. FleetCustody may process that information to operate, secure, support, maintain, and improve the contracted service.
Access, retention, export, and deletion are governed by the applicable customer agreement, documented instructions, and law.
Acceptable use
- Do not bypass authentication, company separation, file controls, or administrator review.
- Do not impersonate another person, falsify vehicle records, or use another organization's access.
- Do not probe, overload, disrupt, scrape, or interfere with service infrastructure.
- Do not use FleetCustody for unauthorized surveillance, harassment, illegal activity, or unrelated sensitive-data collection.
- Do not introduce malicious code or misuse protected branding and software.
Service availability and changes
FleetCustody may maintain, update, secure, improve, or change the service. Availability may depend on internet access, compatible devices, third-party infrastructure, and scheduled or unscheduled maintenance. Any response commitments or service levels are provided only in the applicable written customer agreement.
Demo, preview, and mobile releases
Interactive 1.0 and 2.0 demonstrations and preview environments use sample records and must not be treated as production fleet data. FleetCustody Vision 3.0 is a future roadmap offering, not a currently available camera service. Mobile application availability, TestFlight access, device compatibility, and release timing may depend on separate distribution requirements and the customer's rollout arrangements.
Third-party services and providers
FleetCustody may rely on hosting, database, authentication, private storage, device operating systems, camera access, mapping, communication, and mobile-distribution providers. Their availability and applicable terms can affect certain features.
Fees and commercial arrangements
Any subscription pricing, payment schedule, taxes, usage limits, service scope, renewal, or cancellation terms are defined in an applicable order form or written customer agreement. This public page does not create a separate quoted price or billing commitment.
Safety and operational limitations
FleetCustody supports operational visibility and recordkeeping. It is not an emergency service, dispatch control system, collision-prevention device, mechanical inspection, legal compliance certification, or substitute for the customer's safety procedures.
Drivers and administrators remain responsible for vehicle condition, safe operation, required inspections, emergency response, and decisions about whether a vehicle should be used.
Intellectual property
FleetCustody retains its rights in the service, software, interface, brand, and associated documentation. Customers receive the service access described in their agreement and do not acquire ownership of the underlying platform simply by using it.
Suspension, termination, and data handling
Access may be restricted or suspended when reasonably needed to address a security risk, unauthorized activity, unlawful use, nonpayment, or a material breach of the applicable agreement.
Upon termination, continued access, available data export, and deletion follow the customer agreement, documented instructions, and applicable legal requirements.
Disclaimers, limits, and contact
To the extent permitted by law, warranties, remedies, indemnities, and limitations of liability are governed by the applicable customer agreement. Nothing on this page removes rights that cannot legally be limited.
Questions about these terms or a customer agreement may be sent to hello@fleetcustody.com.
ONE CURRENT VEHICLE RECORD.
Where. Who. How much.